# SYG Software

> SYG Software (SYG Performance S.A.S., NIT 901.257.372-7) is a software engineering firm based in Medellín, Colombia. It builds custom software, AI automation and process-engineered platforms, secure by design, for companies in Colombia, Latin America and the United States. Spanish and English.

SYG turns manual operations into AI-automated systems, with process engineering as the core method: Map → Automate → Deliver. It works on any technology stack, choosing the technology per project. Its multidisciplinary team covers software architecture, software engineering, frontend and product, data engineering, AI and automation, and DevOps, cloud and security.

## Pages
- [Inicio (español)](https://syg.com.co/): servicios, proceso, equipo, seguridad, proyectos y contacto.
- [Home (English)](https://syg.com.co/en/): services, process, team, security, projects and contact.
- [Política de privacidad](https://syg.com.co/privacidad/) · [Privacy policy](https://syg.com.co/en/privacy/)

## Services
- Custom software: web platforms, apps and multi-tenant SaaS, from architecture to deployment; corporate websites with SEO and managed hosting.
- AI automation: AI agents and workflows for WhatsApp customer service and follow-up, data extraction, reporting and system integrations.
- Process engineering: mapping operations, finding bottlenecks and redesigning processes before writing code.
- Transactional and operational platforms: logistics, travel, healthcare, real estate, CRM and ERP systems where every order, booking, payment, shipment or report must reconcile, with transactional security as a requirement.

## Security approach
Security is designed into the architecture: encryption in transit and at rest, authentication and role-based access, per-client data isolation in multi-tenant systems, traceable transactions with audit logs, backups and recovery, and personal-data handling under Colombian Law 1581 of 2012 and GDPR principles.

## Selected projects
- Nexio Agent (https://nexioagent.com): AI-powered sales copilot for real estate agencies in Colombia and LATAM, multi-tenant, integrated with WhatsApp Business.
- Encargomio: international package-forwarding platform (US purchases, warehouse reception, shipping to Colombia).
- Petscanrx: management platform for veterinary diagnostic companies, delivering medical and radiology reports.
- A Todo Pulmón: travel agency whose entire logistics and operations were automated end to end.
- LNE: end-to-end esports tournament management platform.
- LatinJoy: culture-focused social platform with streaming, chat and multimedia content.

## Contact
- Email (projects and quotes): info@syg.com.co
- Partnerships and management: gerencia@syg.com.co
- WhatsApp / phone: +57 321 608 7142
- Office: Calle 129 # 48-71, Caldas, Antioquia, Colombia
- Instagram: https://www.instagram.com/syg_dev